Return Policy
Refund Policy
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Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit. Scarlett & Company offers store credit for returns only. Monogrammed items do not qualify for return item store credit. Defective items must be reported within 3 days of delivery of your product to receive credit or exchange.
The following items are FINAL SALE:
* Holiday Items
* Leggings/Jeggings
* Accessories including drink wraps, coolers, scarves, hats, caps, etc.
* All sale items
* All clearance items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Color and Pattern
Exact color of your product my vary due to lighting both indoor and outdoor, photography lenses, Computer monitor resolution. Clothing patterns may vary slightly. These situations do not qualify as defects and the buyer will be responsible for return shipping if a return to the warehouse is attempted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your store credit will be processed, and a credit will be sent to you in an email in the form of a code within a 4-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us at shop@scarlettsco.com, include the item description, your name and phone number.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@scarlettsco.com and send your item to: 133 E Main St. Jonesborough, TN 37659
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to: 133 E Main St. Jonesborough, TN 37659
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable..
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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